Customer Service Advisor

Be a customer service superstar at one of over 50 properties across the UK!

It’s more than a room, it’s more than a job

At Student Roost, we pride ourselves on offering an enhanced experience for our residents, 24 hours a day, 7 days a week, 365 days of the year.

We want you to be you, so don’t leave your personality at the door. Every one of our residents are different, so we want our team members to be, too. Bring your whole self to work each day; it’s the real you we want to see!

Own Your Role

As a Customer Service Advisor, you’ll be the first point of call and a familiar, friendly face for our residents.

You may be the first person to greet a resident in the morning, or one that welcomes them home at the end of a long day. Never underestimate the power of a smile!

Learn on the go

Through our Best Start Ever programme, you’ll quickly and confidently learn how to be the best customer service star.

Soon enough, you’ll be an expert and will take pride in your property, will be able to follow up enquiries and convert them into sales, support management, caretakers, and housekeepers, and take the lead on organising social events for our residents. We don’t stop there, though. There are so many exciting parts of being a customer service advisor that you’ll be eager to do.

Our values aren’t just displayed, they’re delivered

At Student Roost, we live by and evidence our values every single day. It’s these values that have made us the company we are today and will allow us to develop our people and our services even further.

Our Values

Play to Win

We work hard, we play hard and we’re here to win, but we haven’t lost sight of the fact that in today’s world, we spend more time at work than anywhere else. It needs to be enjoyable.

You, Do You

Be yourself, because everyone else is taken. We’re a team of a diverse bunch of people, and we welcome and embrace our differences.

Commit to Growth

Our people make our business, whether working with us or living with us, which is why we commit to teaching, training and continuously developing our team. We commit to the growth of our people, our business, our profits, our resident experience, and our reputation.

Be Bold, Be Heard

We want every single member of our team to have the courage to speak up, challenge when something’s not right or when it can be better. We want you to find your voice and know that when you speak, it matters.

You're More than Welcome

You’re more than welcome to be here; made to feel welcome from your first day with us – and every day thereafter. Make others welcome. This is someone’s home after all.

Our Values

Find your next role

At Student Roost, we don’t believe that one size fits all. That’s why you’ll find a variety of roles available at both our properties and head office. From management and housekeeping roles to finance and HR, find your perfect role with us.

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